Frequently Asked Questions

 

Can I e-mail or text you a picture of what I want?

Yes. Our e-mail is executeyourevent.com. You can also text a picture to 484.401.6542. Working through email/text also allows us to provide quick responses while at other event locations or after business hours.

 

What areas do you service?

We proudly provide balloon decor and other party services for throughout the Montgomery County of PA and Philadelphia area.

 

Can I meet with you at my event space?

Yes. An on-site consultation is available on select weekdays. An additional fee may apply.

 

How far in advance should I place my order?

Orders should be placed as early as possible. Our Motto: It’s never too early to start planning!

 

What is the delivery fee?

Delivery fees depend on the delivery location. ~ $30 minimum

 

Can I pick my balloons up from you?

Yes. In most cases we can arrange a time for pick up at our home studio.

 

Do prices include removal of the decor?

No. A Strikedown fee will apply. Please notify us when booking your decor if a take down and removal is needed.

 

How do I pay for my decor?

Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. We also accept payments by cash, checks, CASHAPP and PayPal.

 

What is your cancellation policy?

Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Initial deposits are deemed earned and non-refundable. Any requests for cancellations must be received in writing. Events cancelled less than 30 days prior to your event are eligible for a credit for your next event. Orders less than 30 days from the event are not eligible for refunds.

 

How long do balloons last indoors/outdoors?

Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space. Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons. Please ask for our Balloon Disclaimer for additional information

 

Do you have a color chart for me to choose from, or what color balloons do you have available?

Execute Your Event, LLC uses high quality balloons from Qualatex which come in a variety of colors. Additional colors can be achieved by layering balloons at an additional cost. Color chart is available upon request